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Sr. Visa Executive Full-time • On-site
We are looking for an experienced Sr. Visa Executive to manage end-to-end visa processing for clients. The role demands strong regulatory knowledge, exceptional attention to detail, and excellent client communication.
Key Responsibilities
- Manage and process visa applications—ensure accuracy and compliance with documentation requirements.
- Review and verify application forms, supporting documents, and paperwork for completeness.
- Coordinate with clients to gather required information and guide them through the process.
- Liaise with immigration authorities, embassies, and consulates for submissions and follow-ups.
- Stay updated on changes in visa regulations, procedures, and immigration policies.
- Provide clear guidance to clients on eligibility, documentation, and timelines.
- Handle and resolve client inquiries, concerns, and escalations related to visa cases.
- Maintain accurate records of all visa applications and correspondence.
- Collaborate with internal teams (legal, HR, finance) to ensure regulatory compliance.
- Participate in training and knowledge-sharing to improve team capability.
Requirements & Qualifications
- Bachelor’s degree in a relevant field (e.g., International Relations, Law, or similar).
- 3–5 years of hands-on experience in visa processing and immigration services.
- Strong knowledge of visa rules, immigration laws, and application processes.
- Exceptional attention to detail and accuracy in document verification.
- Excellent written and verbal communication skills.
- Proven track record of delivering high-quality customer service and resolving client concerns.
- Ability to manage multiple visa cases independently and meet deadlines.
- Proficient in MS Office and visa processing / tracking software.
- Familiarity with tracking/reporting systems and maintaining confidential records.
Skills & Competencies
- Strong organizational and time-management skills.
- Discretion and ability to handle confidential information professionally.
- Client-centric approach with excellent interpersonal skills.
- Ability to work under pressure and manage crisis situations (flight/visa delays, rejections).
- Continuous learning mindset—keeps updated with immigration policy changes.
Why Join
- Work with a specialist travel team handling global visa requirements.
- Competitive salary and growth opportunities.
- Exposure to cross-functional collaboration and regulatory processes.
